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Frequently Asked Questions (FAQ)
How does the design process work?
It’s really easy to design and price your own quality custom t-shirt or garment, whether you are in Tampa or around the world.
You first select one of our three print packages using our online QuickQuote tool. The three packages include:
The Basic Print Package, for those who want a simple black-and-white logo, text, or simple art design printed on a garment. The Basic keeps your costs low while still receiving a high-quality garment.
The Plus Print Package includes printing of up to six colors. The Plus gives you quality printing with a little more color and flash.
The Premium Print Package includes 11 colors and the same process used on garments you find in stores. The Premium is our finest product.
Fill in some more information about your order, such as the desired quantity, color of garment, and whether you are providing the art. Under “More Options”, you can find information on the available Special Treatments, or you can just jump to Get Quote. If you make any adjustments, make sure you click Get Quote again to receive your updated price.
Once your order is finalized, one of our friendly customer service agents will contact you by e-mail or phone to smooth out any remaining questions and get your art ideas, which will be communicated to the art department.
The art department, made up of skilled graphic artists and designers, will mock up your idea and e-mail you for approval. Once the art is approved, your order is moved into the production queue.
Ten business days later (unless you’ve opted for a rush order), your order is ready for shipping!
Where are you located?
Our physical address is:
9610 Norwood Drive
Tampa, Florida 33624
*Please note that our billing address differs from our office address.
Hours: M-F 8AM-5PM Phone: 813.968.2464 Fax: 813.968.2464
Toll Free: 1800.393.2665
How long have you been in business?
President and founder Robert Russo started his resort and souvenir business in the Tampa area back in 1991. Since then, it's evolved into one of Tampa's best printing and t-shirt companies.
Do you have any operations overseas?
We’re proud to be an American small business with 100% of our operations, from design to printing to customer service, located right here in Tampa Bay, Florida.
Where would I have seen any of your work?
You can find our work in fine shops located in airports, hotels, and restaurants nationwide. We also service several theme parks in Orlando, California, Branson, MO, and Pigeon Forge, TN, as well as many customers in Canada and the Caribbean. Many businesses and retailers make a good living selling our fine products to their customers.
How do I pay for my order?
We accept all major credit cards, money orders, and checks.
I have questions about pricing!
I have questions about shipping and getting my order quickly.
I have questions about custom artwork.
What kinds of T-shirts and garments do you offer?
We offer quite a lot of different garments for your project, but if you check out our T-Shirt and Garment Info Page before starting your next project, it should put many of your questions to rest.
HELP! I have a question that isn't here!
We have customer service people standing by during business hours Monday through Friday, eager to answer your questions. Call us at 1.800.393.2665.
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